Andrew's frustration was both from a technical, and a lack of customer-service and point of service presence shown by the industry towards its customer base.
SouthCloud is a locally owned Australian company and we place our customers at the centre of our business taking the time to listen first, and then provide solutions to your needs tailored to suit your desires. We don’t sell to a customer and force a customer into a solution they don’t require. We provide solutions and the customer does the decision making. We just help the customer realise their communications expectations in a polite, experienced, well informed and professional manner.
We will connect you to the internet over various networks like NBN, 4G LTE Fixed Wireless and Mobile Broadband Technology. We can also connect your business or organisation with High Speed Symmetrical SouthCloud Fibre networks.
We can handle your hosted digital voice products and hardware supply and configuration of your voice services which will be underpinned by one of the world’s best and most reliable suppliers and carriers of voice products, BroadSoft. We have partnered with this company in order to supply technology that will assist our customers when they require connection of their voice services for both business and home.
Our voice products are built to be user friendly and can be supplied to a customer in the way of either a basic user licence all the way up to Unified Communications use where we can provide softphones (activate mobile phones, and laptops and desktops computers as work phones) and desktop computer functionality that will provide very scalable communications solutions for customers. The whole point of this is to provide flexible voice solutions for customers and not supply the same old form of communications functionality we all know as the common desktop phone.
Andrew Buchanan is the Founder of SouthCloud, and brings over 20 years of Telecommunications experience, including leading field operations for both Telstra and NBN Co in Network Building, Design, Scoping, Install & Maintenance, Fault Identification & Rectification, Customer Service, Auditing and Deployment of networks.
Andrew's vision is for Regional and Rural Australia to have access to a high-quality, high-speed, Australian-built and serviced internet communications network that can be efficient, easy to deploy, profitable and reliable to all concerned. His list of experience and contacts within the communications sector will pave the way forward for SouthCloud in order to connect Australian Businesses and Residential customers alike to a true Australian fast speed Internet Network.