These plans are wireless broadband services supplied using Optus’ 4G mobile network.
4G speeds are only available when the Customer uses a 4G-ready modem in a 4G coverage area. When inside 4G coverage areas actual speeds vary due to factors such as location, distance from the base station, signal quality, local terrain, user numbers, hardware & software configuration and download source/upload destination. SouthCloud® will work with you to give reasonable alternatives to better speeds and connections and it is up to you to identify the best supplementary needs and action them for yourself with help from SouthCloud®.
SouthCloud® offers a choice of compatible modems for this service. These modems are 4G LTE Wi-Fi enabled and will allow a connection to any wireless devices in your home. You cannot use a modem SouthCloud® does not sell or support as we will not be able to trouble shoot the modem if a fault arises.
This plan is available on a month-to-month.
Note: all pricing GST Inclusive.
The minimum cost is based on buying a modem with Self Installation and remaining for a one-month minimum contract period.
These plans exclude Excess Data. Our wireless broadband plans have a certain amount of Included Data each monthly billing cycle. If at any time in a billing cycle you use more than the amount of Included Data, we will charge $16.50 for a further 10GB. Each time you use all of your data inclusion we’ll give you another 10GB for $16.50 in multiple units of 10GB per up to a maximum of 50GB additional data on one account per monthly billing cycle, then you will be charged at the rate of $16.50 per 1GB thereafter.
If you request SouthCloud® to provide you with a self-install package the following fees will apply:
The costs above involve the supply and pre-configuring of the modem only. This does not include the Monthly recurring plan nor the upfront component of that plan (one-month deposit). You will need to set the modem up and find the best possible location to position the modem within the premises in order to receive the best possible connection speeds. We will configure the modem so that it will work when you turn it on but a self-install means exactly that - you will be responsible for the connection of equipment, re-mapping internal networks and connecting the equipment to the modem. This price does not include a professional install of the modem. Once you have purchased and received a modem, any damage to the modem will be at your cost. We do not cover damage caused by lightning. Only failures under the manufacturer’s warranty will be covered.
If you request SouthCloud® to install and configure your modem, the following fees will apply. This does not include the Monthly recurring plan nor the upfront component of that plan (one month deposit).
If you exit a month-to-month agreement during the first year of your service, you must pay a $165.00 account keeping fee for ending your contract within the first 12 months of a start date due to SouthCloud® having to cancel your name on the contract and then placing the SIM card into a suspended state awaiting retrieval of the card.
When your service is disconnected and cancelled, you must return the SIM card at your cost in a safe damage free container by registered post to P.O. Box 784 BOWRAL NSW 2576. A fee of $88.00 will be charged if the SIM card is lost or damaged in transit and if the goods have not been sent via registered post. An extra fee determined by SouthCloud® will be charged to conduct a site visit to your premises to retrieve the SIM card if it cannot be returned by you in a safe damage free container through the post.
If a SouthCloud® customer is moving from one premises to another and remaining with SouthCloud® then we can facilitate relocation with the charge of a small fee of $66 to be applied to your account unless the customer requires an onsite visit by SouthCloud® Employees to assist with reconnection or the customer is changing technologies, i.e. from 4G to NBN or Direct Fibre.
The monthly charge is paid in advance. All charges must be paid by direct debit, credit card or manual payment plans approved by SouthCloud® Billing Team. Any manual payments will be collected via Stripe.
If you are dissatisfied with the outcome of your customer service request and wish to take the matter further, please follow the process outlined in our Complaints Handling Policy at.
If you are dissatisfied with the outcome of your complaint after following the above process, you may contact the TIO (Telecommunications Industry Ombudsman) for independent dispute resolution. The TIO can be contacted by calling or visiting the TIO website at .