1. All SouthCloud® NBN plans come with a Static IP (Business Grade internet connection).
  2. All SouthCloud® NBN plans require upfront monthly payments and pricing is inclusive of GST. Some of our services do not include GST and when we quote them you will see this symbol* used to denote that GST is yet to be included.
  3. Our Plan terms are monthly contracted meaning that you are not locked into a long term plan. You pay for your service upfront and in advance and you will need to give 30 days notice if you would like to exit the contract. A disconnection fee will be charged if you leave within 12 months of connecting - see clause 8 below.
  4. The upfront price of a SouthCloud® NBN modem is $320* (which includes the professional installation and set up of the modem, and we will help you connect FREE up to 5 of the devices within your premises within that cost. You will also own the modem outright.
  5. All SouthCloud® NBN plans come with unlimited download usage limits meaning that they aren’t restricted in speed at a particular download usage amount. Once you have consumed a data amount of 100Gb or 200Gb, we do not idle your speed.
  6. All SouthCloud® NBN speeds are quoted as Download speed limit first and Upload speed limit second - for example, 12/1 (Meaning 12 Mbps Download speed/1Mbps Upload speed)
  7. All SouthCloud® services come with back up support from SouthCloud® representatives deployed to the field by SouthCloud®.
  8. If you elect to disconnect from the NBN within 12 months of connecting to an NBN service, a disconnection fee will be charged to the amount of $150*.
  9. All SouthCloud® NBN Speed plans are not guaranteed. NBN only provide an “up to” speed suggestion. Our techs will be able to advise you what they think you will be able to achieve taking into context your distance from a Node, the quality of the cable within the local area, the NBN technology that has been provided in your area and the services and devices that you would like to connect to the network.
NBN SERVICE CHURN / MIGRATION CONNECTION FEE:

A one-off upfront $60* NBN churn/activation fee is required for all SouthCloud® NBN connected services. The word Churn means to take your service from your current provider which is already connected to the NBN and then take it over to SouthCloud®. The word Migrate means to take your service from the ADSL network and Migrate it to the NBN Network. It is a charge that is passed onto SouthCloud® by NBN and then passed onto you the customer by SouthCloud® to cover the Churn/Migration connection process.

NEW CONNECTION FEE:

This fee covers the cost to connect either a new house/building on new land that has never been connected before, a knockdown rebuild of an existing premises, a relocation of a house or building on an existing block. A one-off upfront $300* NBN new connection fee is required for all SouthCloud® NBN connected services. This charge is only due when you connect a new house or a connection to a new property. It is a charge that is passed onto you by SouthCloud® and charged to SouthCloud® by NBN to cover the new connection cost process. This does not include the cost to install cable, re-direct, or re-install conduit in a trench in order to connect the customer from the NBN pit to the premises. It only covers the cost of sending an NBN tech to the field in order to connect the customer to the NBN.

SPEED PLANS

All plans listed below are monthly contract prices and they include GST.

Plan
Price
Duration
NBN Cloud Catcher - 12 Plan
$79.95
Monthly
NBN Cloud Catcher - 25 Plan
$89.95
Monthly
NBN Cloud Catcher - 50 Plan
$99.95
Monthly
NBN Cloud Catcher - 100 Plan
$143
Monthly

If you would like further assistance to help you make the right decision then just ask. We are always here to help and no question is too big or small.

If you have a question or query, the team at SouthCloud are here to take your call.

1800 001 555

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