SouthCloud can provide onsite support, after hours assistance, contact via email, mobile phone and text communications platforms in order to communicate with you.
We have the ability to pin point problems that arise and rectify them quickly in order to prevent stress to your workplace and or home.
In the event that your services are ever affected by outages outside your control we will provide a “genuine” 4G internet backup, free of charge until your services are restored to service by SouthCloud.
We believe that the Australian communications industry has forgotten about its most important asset, the customer, and we’re on a mission to change it.
We are a provider that is strictly focused on delivering premium grade solutions that provide a positive impact for our customers, often when they feel as if there is no one to help.
Our core driver at SouthCloud is to help our customers realise the potential of technology in a simple, supportive and customer focused manner.
We create communications solutions that are both cost and time effective and a real benefit to you and/or your business or home environments.
We can draw on an extensive range of experience, both locally and nationally, that can be acted upon when dealing with your complex communications systems.
We have properly trained personnel at the ready who can be deployed across Australia and or locally in order to cover your area and respond, support, troubleshoot, deploy, design, and repair your systems if the need arises.
Approximately 7 months ago, we sought assistance from Southcloud, regarding internet and telephone for our office. Southcloud are extremely knowledgeable, helpful, easy to deal with and we felt very confident proceeding with the Southcloud product/service. We are still very happy! We have called Southcloud on various matters, and have always responded promptly, Andrew even often just dropping in to see how he can help us sort out a problem and working with us to ensure we are getting the best service at a competitive price. We have no hesitation in recommending other clients to use Southcloud!
SouthCloud has been an absolute lifesaver for our business. We had dealt with years of inconsistent and unreliable Telephone and NBN issues with our previous supplier and the team at SouthCloud provided us with an affordable solution that has fixed all of our issues. We had an organised and seamless changeover to SouthCloud and Andrew was always available to assist with any questions. We found the honest and reliable service provided by SouthCloud was like a breath of fresh air. We have not had one internet or telephone issue since making this change and we couldn’t be happier as it means no downtime for our business. We highly recommend SouthCloud for domestic and commercial telephone and internet solutions.
I don’t understand the world of Telco, so was happy to stick with my inadequate telco provider, however, after speaking to Andrew Buchanan at SouthCloud, I decided it would be worth taking the risk and jumping to a new Telco provider. I felt Andrew had an excellent understanding of our business needs. Making the switch, had its challenges, however, Andrew was able to sort every difficulty and we have ended up with a service I am delighted with. I am very pleased that SouthCloud is an excellent local business so there is always help on the doorstep. Andrew delivered on everything he said he could provide, the equipment recommended has been successful. He was fully committed to ensure the switch was completed accurately which made the transition smoother. I am happy with the move to SouthCloud as Andrew is a delight to deal with as a professional and what he has provided is exactly what our business needs.
Working with Andrew has proved to be a great success as he is so responsive. Our previous provider – Telstra were not able to supply us with a third landline and after 18 months we gave up trying and moved our account to SouthCloud. Andrew was able to provide this much needed third landline instantly. He is a delight to work with and listened to our requirements and what he provided was easy to understand. We have gone from a provider that offered no customer service to one that prioritises his customers’ needs, even making himself available after hours. Our charity provides support for cancer patients and a reliable phone service is essential for us. Andrew has proved time and again that his customers are his priority. We would definitely be happy to recommend SouthCloud.
Andrew Buchanan supplies my NBN internet services both at my home and for our business through his company SouthCloud. SouthCloud also supplies our VOIP telephony system for our business. Andrew implemented all of these services personally and has provided outstanding support when we’ve had the occasional problem (fried modem) or questions about the VOIP system. The NBN service is more reliable now that we have changed to SouthCloud and seems to always perform at great speed. We operate the largest vintage market in the Southern Highlands, and also run our retail and wholesale businesses from our office, so reliable internet service and a sophisticated and reliable phone system is essential. Our home is simply another work location for us, so reliable internet there is a must as well. Andrew provides these services with personal, friendly and professional standards. I find him honest, straightforward and reliable. We’ve also recently upgraded our IT security to the latest web-based technology and implemented a VPN to protect our data from intrusive attacks. All supplied and configured through SouthCloud. I can foresee a long business relationship with Andrew and SouthCloud and I can’t recommend him more highly.
We are pleased to be able to comment on our experiences with SouthCloud as an internet provider. As appears to be the norm with many internet customers, we were unhappy with previous telcos regarding promised services, quality and timing of responses, reliability, servicing and cost. On all counts, SouthCloud has exceeded our expectations. Jaded by previous experiences and unfulfilled promises from other companies, we initially viewed SouthCloud with some trepidation. However, from our first contact and visit from Andrew, all questions were answered clearly followed up by services being provided in a timely and cost-effective manner. Any subsequent concerns have been dealt with on the spot and follow-up has been immediate. In effect, SouthCloud has provided a high quality service including telephone responses, visitations, explanations, installations, and follow-up services in a timely and cost-effective manner. It has been our pleasure to be a part of a local quality business enterprise and important quality service provider. As a result, we have been pleased to refer Andrew and SouthCloud to many of our friends and associates in this area. Thank you for this opportunity to express our support in a practical manner.